Frequently Asked Questions
Shipping & Delivery
Our prints are made to order through our production partner, Gelato, which operates a global network of over 130 production hubs in 32 countries. We are pleased to offer worldwide shipping to over 200 countries.
Where possible, your order will be produced locally to reduce shipping time, minimize carbon emissions, and support regional businesses. In some cases, production may occur in another location to ensure timely delivery based on stock availability and capacity.
Approximately 95% of orders are produced in the same country where they are delivered. Customs duties or import taxes may apply for international shipments, in accordance with your local regulations.
Processing Times
All orders are processed and sent to production within 1–3 business days. As each item is made to order, please allow additional time for production prior to shipping.
Delivery Timeframes
Delivery times vary depending on destination and local carrier services. Most orders arrive within 5–10 business days after production is complete.
Returns & Refunds
Each product is custom-made for your order. As such, we do not accept returns or exchanges for change of mind, incorrect sizing, or similar reasons.
If your item arrives damaged, defective, or incorrect, please contact us at possessedbywolves@gmail.com within 14 days of delivery. Kindly include clear photographs of the item and packaging so we may review the issue and provide a solution.
Order Changes & Cancellations
Orders are sent to production automatically once placed and therefore cannot be modified or canceled. Please ensure all details are correct before finalizing your order.
Product Quality
All prints are created using high-quality materials and premium inks to ensure vibrant colors and lasting durability.
Color Accuracy
Please note that colors may vary slightly from what you see on your screen due to differences in device settings and the printing process.
Custom Orders
At this time, we do not offer custom design requests beyond the items available in our shop.
Contact
If you have any further questions or require assistance, please reach out to us at possessedbywolves@gmail.com. We aim to respond within 1–2 business days.